problem gamblers manually identified also detected by GameScanner
overall consistency between GameScanner and expert opinion
The award-winning technology behind GameScanner is an artificial intelligence solution based on neuroscience which - fully automatically - identifies problem gambling behavior with the same performance as expert psychologists. GameScanner learns by observing real human experts as they meticulously assess and compare every aspect of the individual customer's gambling history. This gives GameScanner the unique ability to weigh different indicators of controlled as well as addictive behavior, the same way experienced psychologists do every day. This also gives GameScanner the important ability to explain its decisions with clearly understandable reasons for its assessments. The assessments form the basis for potentially following up with customers either automatically or via the operator's customer care team. The real advantage, of course, is that GameScanner monitors and profiles customers fully automatically around the clock while continuing to learn and refine itself.
Research behind the game
Developed by researchers, problem gambling specialists and psychologists, GameScanner is based on the meticulous analysis and assessment of several thousand gambling patterns.
Neuroscience & AI
The GameScanner algorithm detects problem gamblers with an accuracy of 88%, compared to expert evaluations, encapturing the complexity of every individual problem gambling behavior.