May 19, 2020

Mindway AI partners with to create open ears for gamblers 24-7

Mindway AI partners with to create virtual agents that talk to at-risk and problem gamblers with an unforeseen individualized approach.

Mindway AI brings its neuroscience and AI-based GameScanner into play in a new partnership with’s Virtual Agents. Both firmly rooted in AI, and Mindway AI combine their solutions to create a contact point for operators to offer to their gamblers 24-7.

GameScanner is an award-winning solution based on neuroscience and artificial intelligence that analyzes gamblers’ data and identifies problem gamblers with the same performance as expert psychologists within the field. Furthermore, it tailors communication to gamblers based on their gambling behavior.’s Virtual Agents are built to target gaming-specific problems and are available around the clock, which provides excellent customer service. With their sophisticated language recognition and AI-based “mindset”, the Virtual Agents gain deep insight into conversations with gamblers that can be even further individualized when combined with GameScanner.

This is more than a mutually beneficial partnership. It provides an entirely new and precise way of communicating with customers any time to stay safe without losing face and feeling shame in a direct dialogue with a “real” customer assistant.

The combination of our AI-based solutions – Mindway’s GameScanner and EBO’s virtual agents – creates a targeted, intelligent and virtual automated one-on-one dialog with the individual customer. This truly innovative solution enables operators to offer their customers dialogue 24- 7,” says Rasmus Kjaergaard, CEO of Mindway AI.

We’re very excited to be working with Mindway AI to integrate their Responsible Gaming platform into our iGaming Virtual Agents. working with Mindway AI will help iGaming companies assess customer risk from the very second a customer starts speaking with a platform,” says Dom Wolf, Strategy Director of

The ongoing COVID-19 crisis makes it even more relevant to closely monitor gambling behavior and offer new and easily accessible ways for customers to contact their gambling site at any hour of the day.


CEO Rasmus Kjaergaard +45 93 30 20 99,

Press requests: Marketing Manager Lisa Beuschau, +45 30 62 28 14,

About Mindway AI:

Mindway AI is an award-winning software company that creates innovative and advanced tech solutions for the identification of at-risk gambling and problem gambling. Based on neuroscience and artificial intelligence, Mindway AI works with betting operators, platform providers, regulators and governments to supply state-of-the-art early detection and intervention solutions for safer gambling.